Facebook catalog problems

The data feed won't load

• Connected through Pin Data Connect? Check the Facebook card on Connections. If it says no catalog was found, disconnect, reconnect, and choose your catalog when Facebook asks.
• Connected manually? Check the feed's URL, username, and password in Commerce Manager. If you regenerated the password, update it there.
• Make sure your catalog has at least 5 products.

Items are rejected

Commerce Manager shows problems for each item in your catalog's issues or diagnostics view. Common causes:

• A missing or broken image. See Product image links.
• Clothing or shoes without color, size, gender, or age group. See Clothing and shoes.
• A product that breaks Meta's commerce policies. These have to be fixed on your product, or removed.

Items are in the catalog but not in your shop

Your catalog needs to be connected to your Facebook or Instagram shop in Commerce Manager, and shops have their own eligibility requirements. Check your shop's settings in Commerce Manager.

More fixes are in our guide to Facebook catalog feed errors.