Free trial, billing, cancelling, and refunds

How the free trial works

• Every plan starts with a 7-day free trial. A payment method is needed to start it, but nothing is charged during the trial.
• If you cancel before the trial ends, you're never charged. If you don't, your first charge happens when the trial ends, and your plan renews each month after that.
• Started with a free-trial code? No card was taken. Your Subscriptions section shows Free trial - ends … with a Subscribe Now button. Subscribe before it ends to keep your catalog connected.

See your subscription

The Subscriptions section of the sidebar lists each plan you hold with its status, such as Active, Trial, or Past Due, and its next date, such as Renews on ….

Update your payment method or get invoices

Click Manage Subscription in the Subscriptions section. It opens the secure billing portal of Paddle, our payment provider, where you can change your card and see your invoices.

If you see "Your last payment failed. Please update your billing to keep access", update your card there before the date shown.

Cancel your subscription

1. In the sidebar's Subscriptions section, click Cancel Subscription on the plan.
2. Confirm. You keep access until the end of the period you've paid for, and then it ends. The status changes to Auto-renew is off - your access continues until …

You can also cancel with the link in your Paddle receipt email, or by emailing [email protected] from your account email address.

Refunds: our 7-day money-back guarantee

If you're not happy, you can get a full refund of any charge within 7 days of that charge, no questions asked. This covers your first charge after the trial and every renewal.

1. Email [email protected] from your account email address, with the email used at checkout and the date of the charge.
2. We aim to approve eligible requests within 2 business days. Paddle then refunds your original payment method, usually within 5 to 10 business days.

Charges older than 7 days aren't refundable, except where the law requires it. Full details are in our Refund Policy.

Add another platform

The sidebar's Add Channel section lists the catalogs you don't have yet. Click View Pricing to add one.