Log in, reset your password, and change your email

Forgot your password

1. On the Log in page, click Forgot Password?, or go straight to the reset page.
2. Enter your account email address. We'll email you a reset link.
3. Open the link within 1 hour and choose a new password: at least 12 characters, with an uppercase letter, a lowercase letter, a number, and a special character.

No email? Check your spam folder, and make sure you used the address you signed up with.

Verify your email address

After signing up, click the link in the verification email within 24 hours. If it expired or never arrived, click Resend verification email on your Dashboard.

Change your password

In Settings, under Change Password, enter your current password and your new one twice, then click Update Password.

Change your email address

In Settings, under Change Email Address, enter the new address and your current password, then click Update Email Address. We'll send a verification link to the new address.

"Too many login attempts"

For your security, repeated failed logins are paused for a few minutes. Wait, then try again, or reset your password.

Delete your account

1. Cancel any active subscription first (see Cancel your subscription). Once your account is deleted, you can't manage or cancel it.
2. In Settings, under Delete Account, enter your current password and click Delete My Account.

Deleting your account permanently removes it and your product catalog data. It can't be undone.