Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a legal agreement between you and Pin Data Connect, LLC, a Florida limited liability company ("Pin Data Connect," "we," "us," or "our"), governing your access to and use of pindataconnect.com and our related services (the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not access or use the Service.

2. Description of Service

Pin Data Connect lets you enter product information one at a time and generates a platform-ready product catalog from the data you provide - a Pinterest product catalog, a Facebook product catalog, a combined product catalog covering both, a Pixels Pro/Fine Art America to Pinterest Product Catalog, a Dashery to Pinterest Product Catalog, a Pinterest Enhanced Product Catalog, a Facebook Enhanced Product Catalog, a Google Product Catalog, a Google Enhanced Product Catalog, a Bing Product Catalog, a Bing Enhanced Product Catalog, a combined Google + Bing product catalog covering both, or a combined product catalog covering all four of Pinterest, Facebook, Google, and Bing - depending on which you subscribe to. For the Pixels Pro/Fine Art America and Dashery product catalogs, you enter a base title, description, and product URL once, and we build the Pinterest product catalog rows for each product type you select from that same design. The Pinterest Enhanced Product Catalog builds on the standard Pinterest product catalog with optional additional fields - variants, extra media, reviews, product identifiers, tax and shipping data, and shopping ad fields. The Facebook Enhanced Product Catalog builds on the standard Facebook product catalog with optional additional fields - variants, product identifiers, shipping details, channel visibility controls, and fields specific to your product's category (such as clothing, electronics, or jewelry). The Google Enhanced Product Catalog builds on the standard Google Product Catalog with optional additional fields - variants, product identifiers, apparel attributes, and shipping data. The Bing Enhanced Product Catalog builds on the standard Bing Product Catalog with optional additional fields - variants, product identifiers, apparel attributes, destinations, installments, Bing ad fields, sales/promotions, and UCP-readiness fields. For each product catalog, you can manage it entirely from our site: generate a private URL that acts as the data source for that product catalog, with its own username and password (see Section 6), which Pinterest, Facebook, Google Merchant Center, or Bing/Microsoft Merchant Center can read directly on a schedule you set up on their end, or Import From File (CSV, XML, TXT, TSV, JSON, or Google Sheets) yourself. You may also add products using our optional browser extension, which reads the product page you're viewing to help fill in a submission to whichever of your active product catalogs you choose - using the extension is part of the Service and subject to these Terms the same as using the website (see our Privacy Policy for what the extension reads and sends). Your data, your way. Pin Data Connect is an independent service and is not affiliated with, endorsed by, or associated with Pinterest, Inc., Meta Platforms, Inc. (Facebook), Google LLC, Microsoft Corporation (Bing), Pixels.com, Fine Art America, Dashery, or their affiliates. Your use of Pinterest's, Facebook's, Google's, Bing's, Pixels Pro/Fine Art America's, or Dashery's platforms through any product catalog you upload, connect, or any product link you enter remains subject to their own terms, developer policies, and merchant/commerce guidelines, and you are responsible for complying with them.

3. Eligibility & Account Registration

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate registration information, to keep your password confidential, and to be responsible for all activity that occurs under your account. Notify us immediately at support@pindataconnect.com of any unauthorized use of your account.

4. Email Communications

By creating an account, you consent to receive email communications from Pin Data Connect, including transactional emails necessary to operate the Service - such as a welcome email when you register, subscription confirmation emails when you purchase or renew a plan, and password reset emails - and marketing emails about new features, promotions, and product updates. Receiving marketing emails is a condition of using the Service.

You may unsubscribe from marketing emails at any time using the link included in those emails. Transactional emails related to your account and subscriptions will continue as long as you maintain an account, regardless of your marketing email preference, since they're necessary to operate the Service rather than promotional.

5. Your Product Catalog Data

The Add Product pages build platform-ready product catalogs from the product data you submit - a Pinterest product catalog, a Facebook product catalog, a combined product catalog covering both, a Pixels Pro/Fine Art America to Pinterest Product Catalog, a Dashery to Pinterest Product Catalog, a Pinterest Enhanced Product Catalog, a Facebook Enhanced Product Catalog, a Google Product Catalog, a Google Enhanced Product Catalog, a Bing Product Catalog, or a Bing Enhanced Product Catalog, depending on your subscription. You may Import From File (CSV, XML, TXT, TSV, JSON, or Google Sheets) to continue adding to it, or start a new one at any time, independently for each product catalog. Full detail on how this data is stored is in our Privacy Policy.

You are solely responsible for the accuracy, legality, and content of the product data and product catalogs you create through the Service, and for how you use the resulting CSV file or your product catalog's data source URL, including uploading it to or connecting it with Pinterest's Catalogs, Facebook's Commerce Manager, Google Merchant Center, Bing/Microsoft Merchant Center, or any other platform.

6. Your Product Catalog Data Source URL & Credentials

For each product catalog you subscribe to, you can generate a private URL and a unique username and password from your Settings page. This URL functions as the data source for your product catalog on that platform - Pinterest Catalogs, Facebook Commerce Manager, Google Merchant Center, Bing/Microsoft Merchant Center, or another platform reads your current product data directly from this URL on a schedule you set up on their end, instead of you assembling and uploading a file yourself. This is entirely optional - the Import From File path described in Section 5 always remains available, whether or not you also use a product catalog data source URL.

You are solely responsible for safeguarding a product catalog's data source URL and credentials, for entering them correctly into the platform you connect them to, and for anything that occurs if you share them with anyone else - whoever holds a product catalog's data source URL and password can read that product catalog's current product data. You can regenerate a product catalog's password at any time from Settings; doing so immediately invalidates the previous password, and you'll need to update it on the receiving platform before it can read your product catalog again. If your subscription for a product catalog lapses, its data source URL stops returning data until you resubscribe, even if it's still configured on the receiving platform.

7. Subscriptions, Billing & Paddle as Merchant of Record

The Service is offered on a paid subscription basis. All purchases are processed by Paddle.com, which acts as the merchant of record for all transactions. This means your purchase is made from and billed by Paddle, and is subject to Paddle's Buyer Terms in addition to these Terms. Paddle handles sales tax/VAT collection, invoicing, and payment card processing on our behalf.

Free trial. New subscriptions include a 7-day free trial. A valid payment method is required to start your trial, but you will not be charged during the trial itself. If you cancel before the trial ends, you will not be charged at all. If you do not cancel, your payment method is automatically charged at the end of the trial and your subscription begins.

Once billing begins, subscriptions automatically renew each billing period at the then-current price until canceled.

How to cancel. You can cancel at any time - including during your free trial - using the subscription management link in your Paddle receipt/confirmation email, or by emailing support@pindataconnect.com from your account email address and asking us to cancel it for you. Canceling during the trial stops the upcoming charge entirely. Canceling after you've been charged stops future renewals; your access continues through the end of the billing period you already paid for.

8. Refunds & Cancellation

Refund eligibility is governed by our Refund Policy, which is incorporated into these Terms by reference.

9. Free Trial Redemption Codes

From time to time we distribute free trial redemption codes off-site - through marketplace listings, giveaways, or partner promotions - as an alternative way to start a trial without entering a payment method. A redemption code is redeemed on the Redeem page while logged into your account and, if valid, activates a trial of the plan tied to that code for the number of days specified by the code.

One redemption per account, ever. Each account may redeem a free trial redemption code only once, regardless of how many different codes exist or how many you attempt to enter, and regardless of whether a previous redemption code trial or a Paddle free trial under Section 7 has already been used. Creating multiple accounts to redeem more than one free trial redemption code, or otherwise attempting to circumvent this limit, is a violation of these Terms (see Section 10).

Redemption code trials do not require a payment method and, unlike the Paddle free trial described in Section 7, do not automatically convert to a paid subscription. When a redemption code trial ends, access to the associated plan ends automatically; to continue using the Service, you must subscribe through the Pricing page, which is billed by Paddle as described in Section 7.

Redemption codes are made available at our discretion, may have a limited number of uses, and may be deactivated or expire at any time without notice. We reserve the right to refuse, revoke, or invalidate a redemption or a code, including a trial already granted, if we determine it was obtained through fraud, abuse, or a violation of these Terms.

10. Acceptable Use

You agree not to: (a) reverse engineer, decompile, or attempt to extract the source code of the Service; (b) use the Service to violate Pinterest's Merchant Guidelines, Facebook's Commerce Policies, Pixels Pro/Fine Art America's terms of service, Dashery's terms of service, developer policies, or any applicable law; (c) share your account credentials with third parties or resell access to the Service without our written consent; (d) attempt to interfere with, disrupt, or gain unauthorized access to the Service or its underlying infrastructure, including by guessing, brute-forcing, or probing another user's product catalog data source URL or credentials; (e) share a product catalog's data source URL or credentials with anyone you don't want reading that product catalog's current product data; (f) use the Service to upload or distribute unlawful, infringing, or fraudulent product data; or (g) create multiple accounts to redeem more than one free trial redemption code, or otherwise attempt to circumvent the one-redemption-per-account limit described in Section 9.

11. Data Security

We apply industry-standard safeguards to protect your account, product catalog data, and product catalog data source URL credentials, including salted password hashing, signed and replay-protected payment webhooks, and encrypted (HTTPS) data transmission. Full detail is available in our Privacy Policy.

12. Service Availability & Third-Party Dependencies

We strive to keep the Service available and reliable, but we do not guarantee uninterrupted uptime, and we are not responsible for outages, policy changes, or account restrictions imposed by Pinterest, Facebook, Pixels Pro/Fine Art America, Dashery, Paddle, or any other third-party platform you use in connection with a product catalog or product catalog data source URL generated by the Service. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

13. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your account if you violate these Terms or misuse the Service. Upon termination, your right to use the Service ends immediately; certain data may be retained as described in our Privacy Policy.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that product catalogs generated through the Service will be accepted, approved, or maintained by Pinterest or Facebook.

15. Limitation of Liability

To the fullest extent permitted by law, Pin Data Connect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or business opportunities, arising from your use of or inability to use the Service. Our total liability for any claim arising out of these Terms shall not exceed the amount you paid us in the three (3) months preceding the claim.

16. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be resolved in the state or federal courts located in Florida, and you consent to their jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time. We will update the "Last Updated" date above when we do, and material changes will be communicated via email or an in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.